We’ll update this policy when our information handling practices change.
What we collect
We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or activities. We may collect sensitive information about you where you consent, when the collection is authorised or required by law, or the collection is otherwise allowed under the Privacy Act.
The kinds of personal information we may collect includes all of the following.
Information about you, such as your:
date of birth
Why we collect information
We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our functions or activities.
To deliver payments and services
We may collect your personal information when it is reasonably necessary for delivering payments or services.
For example, we may collect your personal information to:
confirm your identity
communicate with you, including by SMS or email
provide advice about available support
ensure correct payments are made
verify data provided in relation to claims and reviews with third parties
investigate fraud, including internal fraud and the assessment of payment eligibility
manage complaints and feedback
manage and respond to requests for information